Q A INTERNATIONAL CERTIFICATION SDN BHD (QAIC) Management is dedicated to ensuring that all Management System Certification activities are conducted impartially and without bias. Any QAIC personnel, whether internal or part of external committees, who might influence any certification process are obligated to maintain impartiality. They are strictly prohibited from succumbing to commercial, financial, or any other pressures that could compromise their impartiality.

The senior leadership at QAIC acknowledges the crucial importance of upholding impartiality in the execution of management system certification activities. They actively address potential conflicts of interest to safeguard the objectivity of these activities.

QAIC has devised and implemented procedures in alignment with the requirements of the ISO/IEC 17021 series, additional accreditation level documents, and relevant IACAB MDs to ensure the maintenance of impartiality.

The certification procedures, endorsed by the Managing Director, are obligatory whenever conducting management system certification according to ISO/IEC 17021 series, additional accreditation level documents, and relevant IACAB MDs accreditation standards.

The QAIC aims to promote, encourage awareness, environmental responsibility and help to continuously improve certification management issues within industry, commerce and the public domain. We understand the importance of impartiality in carrying out our management system certification activities, manage conflict of interest and ensure the objectivity of our management system certification activities.

We wish to achieve our aims as a major international accredited QAIC and recognize that effective management of our customers, our staff, our certification process and our business results makes good business sense. It will be a fundamental and integral part of our business strategy.

We will achieve this by:-

• Offering an international certification service in accordance with ISO 17021 that is fair impartial and objective to all who wish to avail themselves of our service.
• Providing our customers with a professional service that is perceived to add value to their business and satisfy their expectations.
• Practicing sound certification principles through competent staff.
• Caring for and valuing our staff.
• Brief and train our staff to deliver Audits that satisfy our customers, supervisory body and the standard we set
• Developing an open exchange of information with organizations and the public on the certification service that we offer.
• Continuously improving the certification service we offer.
• Practicing sound business principles to manage the QAIC and give a return on our shareholder’s investment.
• Records of certified clients and previously certified clients shall be retained for the duration of the current cycle plus one full certification cycle.
• Communicating this policy to our staff, customers and interested parties.