QA International Certification Sdn. Bhd.

ISO 9001:2015

Quality Management Systems

The ISO 9001:2015 Quality Management System (QMS) stands as a globally recognized standard, embraced by over a million organizations across 170 countries worldwide. When fully implemented, ISO 9001 becomes an indispensable asset for any organization.

Its primary objective is to aid companies in meeting legal and regulatory product requirements while striving for excellence in customer service and delivery. This standard can be applied organization-wide to enhance overall performance or targeted within specific sites, plants, or departments.

Within ISO 9001 lie eight key principles of quality management. Although not subject to audit, these principles constitute the essential traits of quality management:

Customer focus and satisfaction
Leadership
Engagement of people
Process-oriented approach
Systematic management approach
Continuous improvement
Fact-based decision-making
Mutually beneficial supplier relationships

Benefits of ISO 9001:2015

Become more cost efficient
Increased credibility and competitiveness
Lower costs and shorter cycle times through effective use of resources
Enhanced customer satisfaction and improved customer loyalty leading to repeat business
Increased revenue and market share obtained through flexible and fast responses to market
opportunities
Integration and alignment of internal processes which will lead to increased productivity and results
Consistency in the delivery of your product or service
Improved communication, planning and administration processes